Omar & another garage door company arrived at my house around the same time to give me a quote. Omar's original quote was much higher than the other company so of course I chose to hire the other guy. They both agreed that the spring on my garage door shouldn't have broken within only 4 years, but the other guy was just going to replace it with the same spring. While that guy left to go purchase the spring (he didn't have everything he needed with him) Omar returned to my house & started questioning what the other guy was going to do to repair my door. He told me that he wasn't mad that I didn't hire him but that he just wanted to make sure my garage door would be fixed properly. He asked if that other guy was going to weigh the door to see what size spring was needed, & to make sure this guy could adjust the door to open at different heights (knee height, shoulder height, etc.) without falling back down. He determined that after weighing my door that I needed a stronger spring that could hold the weight. The other guy was just going to replace it with the same spring only offering a 1 year warranty. Omar not only was more knowledgeable, his persistence and genuine customer service led me to hire him instead. Also Omar had EVERYTHING, including the stronger string, already on his truck and was able to repair my garage door within about 30 mins while offering a LIFETIME warranty! He even negotiated the price down so that it was more affordable for me. Hands down, Omar is one of the most professional and all around honest & trustworthy person that I've met in a long time! I would definitely recommend him! If his price seems a little bit higher, keep in mind that "you get what you pay for!" And Omar giving us back our peace of mind is worth every penny!